Terms & Conditions

By engaging 1  Virtual Administration Management Services (here on referred to as ‘1VAM’), you expressly agree to the following standard terms and conditions:

Provision of the Services:

All of 1VAM services are provided under these Terms and Conditions. 1VAM reserves the right to add, modify or discontinue any of its services or its features temporarily or permanently, without notice or liability to you. However, such changes in the terms shall be notified to you by posting the revised Terms on the website. You will be deemed to have accepted any change if you make an enquiry after the revised Terms have been posted. Once you have submitted an online order form giving details of your enquiry, you will be contacted by 1VAM to request any additional information, and to provide a cost estimate and/or to confirm that the service can be carried out according to your specifications. Once we agree on the scope of the project/task, the timelines and the fees, we will assign an assistant/team to this engagement, subject to these terms and conditions.

Obligations:

You agree to provide accurate, current, and complete information to 1VAM and inform us promptly of any changes in requirement or information. You will provide regular and timely feedback and review through the entire term of the project. If such communication is not timely or forthcoming, within the period agreed to between the Parties, due to which the project extends beyond the term of the agreement, then 1VAM will charge you for the additional hours as per the agreed rate. 1VAM will not be liable to bear any loss or pay any compensation for such delays.

Payment:

You will pay 1VAM as per the engagement model given below. 1VAM will advise you prior to exceeding any initial fee estimate that is given to you, and any additional charges will be subject to your approval. If you do not so approve of any additional charges exceeding the initial fee estimate, you will have the option to limit the scope of the engagement. If you need assistance on weekends, we will charge you 1.5 times our agreed rate.

Monthly Retainer Model

Buy the hours as given below and as per your requirements. Pay one month’s payment in advance at the beginning of the project. Your virtual administrator will begin assignment once we receive the payment. Then 1VAM will send you an invoice in the third week of every month, payable within 7 days of receipt of invoice. Work continues only if the payment is received in time before the next month begins. Your virtual administrator will continue work once we receive the payment.

> 10 hours per week for an entire month > 20 hours per week for an entire month > 40 hours per week for an entire month

Express Model

Pay the entire amount in advance before the beginning of the project. Except for the Express model, it might take us 1-5 working days to start your project once we receive the advance money, depending on resource availability. Advance money is not refundable. In case of shortfall in service, we are ready to work additionally, provided there is mail documentation of your feedback throughout the engagement term. This recourse would be based on facts and evidence and at the sole discretion of 1VAM.

No warranty:

No warranty: You hereby agree that the 1VAM services and any research project or other materials you receive are provided “as is”, “with all faults” and “as available” and are without warranty of any kind. While 1VAM relies on sources that we believe to be reliable, we cannot rule out errors in judgment or application. 1VAM is not responsible for any investment or other decisions of the client going wrong, based on exclusive usage of 1VAM’s research report. The reports are meant for general guidance of the client and not specific recommendations. 1VAM shall not at any time be liable for any claims or losses of any nature, including but not limited to lost profits, punitive or consequential damages. In addition to the foregoing, 1VAM does not provide any warranty against infringement or of title or quiet enjoyment.

Disclaimer:

Under no circumstances, 1VAM shall be held liable or responsible for any loss of business, monetary loss and others that may be suffered by the Company due to any decisions taken by the Company on inputs provided by 1VAM. You agree to indemnify and hold 1VAM and its employees and consultants, harmless from any loss, claims, liability, damages or costs incurred during your business operations or based on the infringement of any intellectual property rights or proprietary right of a third party.

Confidentiality & Non disclosure:

Neither party shall disclose to a third party, Confidential Information made available during the engagement. Confidential Information means information related to the Business (including third party information), which (i) is subject to privacy rules and regulations and/or derives economic value, from not being generally known to other persons (ii) is the subject of efforts by the disclosing party that are reasonable under the circumstances to maintain the secrecy of the information; and (iii) is identified by the Disclosing Party as “Confidential” and/or “Proprietary”. Confidential Information also means any internal communication and emails between both parties. The obligations of confidentiality and non-disclosure will be honored even after the termination of this agreement, except as required by governmental authorities.

The obligations of confidentiality shall not apply to any information that:

(a) was known to either party prior to its disclosure by the Company without any obligation of confidentiality; (b) has become generally available to the public (c) may be required in any report, statement or testimony submitted to any governmental regulatory body (d) may be required in response to any summons or subpoena or in connection with any litigation; or (e) may be required to comply with any law, order, regulation or ruling applicable to either party. In case of (c), (d), (e), 1VAM will inform you prior to disclosing any confidential information.

Non-Solicitation:

For the period of this Agreement and three years after termination or Completion, each party agrees that it will not (through itself, affiliates, principals, or other related parties) solicit, for employment employ, consult with, utilize the services of, or in any other manner induce or influence, either directly or indirectly any employees of the other party or the employee’s referrals to terminate their employment and work for themselves or any other person / entity either on full time or on part time basis or to perform services for such party or any person or entity related thereto.

Independent Contractor:

1VAM is and will remain an independent contractor in its relationship with you. Nothing in these terms and conditions shall be deemed to have created a partnership, or joint venture partner or a contract of employment between 1VAM and you.

Further Documentation:

If any other agreements are necessary to enforce the intent of this document, both parties agree to execute such provisions or agreements upon request.

Force Majeure:

1VAM shall have no liability for any failure beyond its reasonable control and without its fault or negligence including, but not limited to, acts of God, severe weather etc.

Severability:

1VAM shall perform all services strictly in accordance with these terms and conditions and shall conform to all applicable laws of the State of India. If any of these standard terms and conditions are held to be unenforceable or against public policy, by a competent Indian court, then that term alone shall be removed from this document and the remainder of these standard terms and conditions shall be deemed in full force and effect.

Acknowledgment:

These terms together with the scope of work and fee schedule (to be sent to you after discussion) sets forth the entire agreement and understanding between the parties relating to the subject matter and supersedes all prior discussions or writings between the parties.